Footage upload guide

Send us
your footy

Back up your footage. Follow the pictures.
Text Casey when it’s uploaded.

First time? Start here ↗Already set up? Upload ↓

Crew guide preview Casey will confirm when to start using this guide.

Your upload guide

Open a section to begin

Every step has a picture. Screenshot means an app capture. Example screen means a recreated illustration. Your app version may look a little different.

01Connect OpenVPNRemote uploads · stay connected6 steps

Already installed and connected? Go to Synology Drive setup.

  1. 01.1

    Open the Playbook

    Open Remote Uploads in the Playbook. Get the VPN profile and the OpenVPN Connect login details.

    Example screenWhat to look for
    Use the OpenVPN details here. The Drive login is separate.
  2. 01.2

    Install OpenVPN Connect

    Download OpenVPN Connect for Mac. Open the installer and follow its prompts.

    Example screenWhat to look for
    Illustration of the downloaded installer, not a specific installer dialog.
  3. 01.3

    Add the VPN profile

    Open OpenVPN Connect. Click Upload File and choose the Paros .ovpn file. If a profile is already listed, use + to add one.

    ScreenshotWhat to look for
    Choose Upload File, then your Paros profile. Your filename or profile name may differ.
  4. 01.4

    Confirm the import

    If the import question appears, click OK.

    ScreenshotWhat to look for
    Click OK to import the profile. Your filename or profile name may differ.
  5. 01.5

    Use the VPN login

    Connect the Paros profile. If asked, enter the OpenVPN username and password from the Playbook.

    Example screenWhat to look for
    Use the VPN login, not the Synology Drive login.
  6. 01.6

    Look for Connected

    Wait until OpenVPN says Connected. Keep it connected during remote uploads.

    ScreenshotWhat to look for
    Look for Connected. Your filename or profile name may differ.
02Set up Synology DriveFirst time only · one upload folder13 steps

Already set up for Arta Video? Go to Upload your footage.

  1. 02.1

    Install Synology Drive Client

    Download Synology Drive Client for Mac. Open the installer and follow its prompts.

    Example screenWhat to look for
    Illustration of the downloaded installer. Your download name may differ.
  2. 02.2

    Sign in to Synology Drive

    Use the NAS address, username, and password under Synology Drive Client login in the Playbook. Remote? Connect OpenVPN first.

    Example screenWhat to look for
    The Drive login and VPN login are listed separately in the Playbook.
  3. 02.3

    Click Not now on the QuickConnect prompt

    If a pop-up asks “Do you want to switch to QuickConnect?”, click Not now. Continue with the connection you just entered.

    Example screenWhat to look for
    If this prompt appears, click Not now.
  4. 02.4

    Choose Sync Task

    Choose Sync Task to set up your upload folder.

    Example screenWhat to look for
    Choose Sync Task.
  5. 02.5

    Click Edit beside Synology NAS

    Find Synology NAS. Click its Edit button.

    Example screenWhat to look for
    Use the Edit button in the Synology NAS row.
  6. 02.6

    Select Arta Video Intake

    Under Team Folder, select Arta Video Intake itself. Leave the year folders inside it unselected.

    Example screenWhat to look for
    Select Arta Video Intake. Do not select 2026, 2027, 2028, or a wedding folder.
  7. 02.7

    Click Edit beside Your computer

    Find Your computer. Click its Edit button.

    Example screenWhat to look for
    This second Edit button chooses the folder on your own computer.
  8. 02.8

    Choose an empty upload folder

    Choose your drive, then press the folder/+ icon in the top-right corner to create a new dedicated, empty upload folder, and title it “Arta Uploads”. Keep it separate from your personal backup folder. Uncheck Create an empty “SynologyDrive” folder, then click OK. Check that the location under Your computer ends in Arta Uploads.

    Example screenWhat to look for
    Leave Create an empty “SynologyDrive” folder unchecked, then click OK.
  9. 02.9

    Open Advanced, then Sync Mode

    Open Advanced. Choose the Sync Mode tab.

    Example screenWhat to look for
    These two labels lead to the upload settings.
  10. 02.10

    Choose upload only

    Select Upload data to Synology Drive Server only.

    Example screenWhat to look for
    The upload-only option is selected.
  11. 02.11

    Keep locally deleted files on the server

    Turn on Keep locally deleted files on the server.

    Example screenWhat to look for
    Leave this checked.
  12. 02.12

    Turn off On-demand Sync

    Turn off Enable On-demand Sync.

    Example screenWhat to look for
    Leave On-demand Sync unchecked.
  13. 02.13

    Save the settings and finish

    In Sync Mode, leave Enable advanced consistency check (more resources required) checked. Click Apply to save the advanced settings, then click Done to finish.

    Example screenWhat to look for
    Keep advanced consistency check checked. Apply saves the advanced settings; Done finishes setup.
03Upload your footageEvery wedding · six simple steps6 steps

Keep OpenVPN connected for remote uploads. On the studio network, use the studio NAS address in the Playbook.

  1. 03.1

    Back up your footage first

    Copy every recording from your cards to your personal hard drive. Keep this complete backup through final delivery.

    Example screenWhat to look for
    Make your personal backup before starting an upload.
  2. 03.2

    Use the wedding folder structure

    Everyone uses the exact same year and wedding name. Use WD for wedding day and RD for rehearsal dinner.

    • A Cam: the primary videographer’s main camera.
    • B Cam: the second shooter’s camera.
    • C Cam: the primary videographer’s second camera for the ceremony or reception.

    Upload only the footage you recorded into the correct camera, drone, or audio folders. Put the color profile in each camera or drone folder name, such as A Cam FLog2C.

    Example screenWhat to look for
    Color profiles are examples. Use the profile you recorded in. Keep original filenames.
  3. 03.3

    Copy the whole project folder

    In Finder, copy and paste your entire wedding folder into the matching year inside your Arta Uploads folder. Include its subfolders and footage.

    Example screenWhat to look for
    Copy the folder with its footage into Arta Uploads → year.
  4. 03.4

    Keep your computer awake

    Leave the footage drive plugged in. On a MacBook, connect power and leave the lid open. Turn on the setting that prevents sleeping while the display is off.

    Example screenWhat to look for
    Mac labels can vary by version. See Apple’s sleep-settings guide.
  5. 03.5

    Wait for Up to date

    Click the Synology Drive icon in the Mac menu bar. Wait for Up to date and resolve any errors.

    Example screenWhat to look for
    Up to date is your cue to text Casey. It is not Casey’s acceptance.
  6. 03.6

    Text Casey

    Text the wedding name, file count, and exact total bytes from your originals. Tell her if anything is missing.

    Example screenWhat to look for
    Replace the bracketed fields with your own totals.
04What happens next?Casey checks the handoff3 steps

You keep your personal originals while the office handles the copy and verification.

  1. 04.1

    Our drives make a second copy

    Your upload arrives on HOT, our fast upload drive. The scheduled copy puts it in COLD → Incoming Footage.

    Example screenWhat to look for
    It can take time for COLD to catch up.
  2. 04.2

    Casey confirms the upload

    Casey asks Chat to compare file paths and sizes on HOT and COLD. She confirms the totals with you before accepting the wedding.

    Example screenWhat to look for
    A copy listing or matching total is not a byte-integrity test.
  3. 04.3

    Casey hands it to the editor

    After verifying, Casey tells Chat to move the wedding to Editor Ready. She tells the editor where to find it.

    Example screenWhat to look for
    Keep your originals through final delivery. Ask Casey before deleting footage.
05If something goes wrongThree quick checks3 steps

Keep your originals in place while you work through a problem.

  1. 05.1

    Upload paused?

    Reconnect your footage drive, internet, and VPN. Check whether Synology Drive resumes.

    Example screenWhat to look for
    Check the three connections.
  2. 05.2

    Can’t sign in or see the folder?

    Check OpenVPN and the separate Drive login in the Playbook.

    Example screenWhat to look for
    Use the correct login for each app. Don’t put passwords in messages.
  3. 05.3

    COLD is behind?

    The copy runs overnight on weekdays and all weekend. Ask Casey to check the copy status.

    Example screenWhat to look for
    Ask Casey about the wedding’s copy status.